ONE-DAY WORKSHOP ON YOUR PREMISES
COST: £2500 + travel/subsistence + VAT
Turning Complaints Into
Cash.
Be among those who can truly exploit the following sayings:
"When you successfully resolve a customer's complaint, your
relationship with that customer is stronger than it was before they complained".
"It's 5 times less costly to retain an existing customer
than to get a new one".
The workshop is delivered on your premises.
We look at responding to complaints which have justification (the majority)
as well as customers who are wrong. In both cases, we show you how they will
end up wanting to do more business with you.
We have tools and techniques which enhance the status of the customer, not
try to buy them off with "sorry". We transfer to you a formula you can apply
successfully over and over again, making bespoke response easy. We show you
how the customer does all the hard work for you. And how empathy rather than
apology has a magic effect.
The cost includes all our preparatory time: we analyse your
existing work in advance, and use it in the workshop.
If you wish to book one or discuss further details, simply complete our online contact form.
< Business writing skills
and presentation workshops index.
| 
