Any document can be made to work better.  But you need the templates.  Developed over several decades, and already exploited by thousands of previous delegates, Making Words Work™ instantly improves your written effectiveness.  In just 4 hours, you will learn and acquire the secrets of fast-track transformation.  The course scopes a full range of documents, or can specialise in one or more of the following: Direct mail & catalogues Customer communications & complaints handling Sales & marketing collateral Reports & internal communications Press releases Emails & website text Courses are usually requested at the client’s venue. However, if you prefer, we can host your course in London SW1 at our Whitehall facilities.